Modes of payment

You can pay your bill using the following modes:

1. Direct pay: You can visit our website and pay your bill.
2. Self-care portal: You can login to our self-care portal https://my.spectra.co for home connections and https://business.spectra.co for business connections and pay using credit card, debit card, net banking and payment wallets.
   You can login using your registered mobile number and receiving an OTP.
3. Recurring Direct Debit/NACH: A one-time set up that will auto collect your bill amount from your bank account. You can enrol by filling out the Direct Debit enrolment form, and we will deduct the total amount due for the bill period from your nominated account via the National Payment Corporation Of India's National Automated Clearing House.
4. Schedule collection request: You can request collection of bill payment from your premises by writing to us at care@spectra.co for home connections and support@spectra.co for business connections. For home connections, payment will be collected using debit or credit cards only. For business connections, payment can be collected using cheque in addition to cards. This facility comes with an extra charge that will be added to your next bill.
5. Courier: Business connection users can also courier their cheques to our head office on the address below:

Please mention your bill number and CAN ID clearly behind the cheque. Please note that no cheque payment will be accepted for home connections.

Understanding your bill

1. This is your billing information: This includes important information regarding your Spectra connection, like your CAN ID which is your unique customer number. If you have multiple Spectra accounts, you will have a different CAN ID for each. Please keep this handy when you reach out to our customer service.
2. Summary of your billing cycle: This section shows you how much you are due to pay, combining previous balances, payments, any adjustments, and how much you owe for the current bill period.
3. Summary of your current billing period: This includes a breakdown of the charges for the current bill period. It shows which elements have made up your total charges, broken down into usage, discounts, fees and taxes.
4. Payment history: This shows your last payment and its description.
5. Description of current charges: This is a breakdown of your current due amount along with your package details.

Other charges

1. Installation: This is a one-time charge for new users for installing the service equipment at your premises. The amount will be communicated to you by the seller.
2. Security Deposit: This is a one-time deposit against the equipment installed at your premises. This is refundable at the time of disconnection.
3. Late Fee: Late fee is charged on the outstanding amount after the due date. Total late fee is calculated after due date and will be charged in the next bill.
4. Payment collection charge: You can schedule collection of bill payment at your premises. This comes with an additional charge which is added in the next bill. For home connection users, scheduled bill payment is acceptable using credit and debit cards. For business connection users, cheques in addition of cards are also acceptable.
5. Paper bill charges: All bills are sent as e-bills. Paper bills are provided on request with a charge of Rs. 100 per bill request. This is charged in the next bill.
6. Safe custody charges: Applicable for home connection users. If your connection is going to be inactive for a long period, we can put it on hold for a charge of Rs. 400/month. The amount will be billed along with your first bill after the connection is reactivated.
7. Shifting charges: This is only applicable for home connections. You can get your Spectra connection shifted from one address to anther for a charge of Rs.250-500 per request depending on the shifting distance. Please reach out to our customer service team to raise this request.

If you need more information or have any questions regarding your current bill please contact us at care@spectra.co for home connections and support@spectra.co for business connections.